Privacy Policy
Last updated: July 2026
Your privacy matters.
We built Novara to make managing money feel simpler, not to collect more information than we need. This page explains what information we collect, why we collect it, how we use it, and the choices you have.
01Information we collect
To provide Novara's services, we may collect the following information:
- Name
- Phone number
- Email address
- WhatsApp number
- Device information
- Transaction information
- Pocket balances
- Payment activity
We only collect what's necessary to provide the service — nothing more.
Identity verification information
- National Identification Number (NIN)
- Bank Verification Number (BVN)
To comply with financial regulations and help keep your account secure, we may collect identity verification information such as your National Identification Number (NIN) and Bank Verification Number (BVN). We only request this information when it is required to provide certain services or meet regulatory obligations.
02How we use your information
We use your information to:
- Create and manage your account
- Organize your money into Pockets
- Process transfers and bill payments
- Respond to you through Novara
- Personalize recommendations
- Improve the product
- Detect fraud
- Comply with legal obligations
We never sell your personal information.
03How Novara works
Novara uses artificial intelligence to:
- Answer financial questions
- Explain financial concepts
- Help organize your money
- Suggest budgets
- Provide spending insights
Novara provides educational guidance and spending insights. It does not provide regulated financial advice.
04Sharing your information
We only share your information when it's necessary to run Novara, with:
- Banking partners
- Payment providers
- Identity verification providers
- Service providers
- Regulators, when legally required
Every partner we work with is required to protect your information.
05Banking services
Novara is a financial technology company, not a bank. Banking services are currently provided by PalmPay and other licensed financial partners where applicable.
06Keeping your information safe
We protect your information using:
- Encryption
- Secure infrastructure
- Access controls
- Fraud monitoring
- Continuous security improvements
No system is completely immune to risk, but we work continuously to keep your information secure.
07Your choices
You can:
- Update your account information
- Request access to your data
- Request corrections
- Request account deletion, where legally permitted
- Opt out of certain communications
08Cookies
We may use cookies to:
- Remember your preferences
- Improve performance
- Understand website usage
- Keep you signed in
09Children's privacy
Novara is intended for users aged 18 and above. We do not knowingly collect information from children.
10Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
11Contact
Questions about your privacy? We're happy to help.